How the Baldrige Framework Is Helping Rural U.S. Communities

How the Baldrige Framework Is Helping Rural U.S. Communities
Posted on September 6, 2016, by Christine Schaefer 

In preparing to share here how the Baldrige Excellence Framework is being used to support community vitality in a rural region of Missouri, I’ve been thinking of how quintessentially American the Communities of Excellence 2026 (COE 2026) initiative is. In particular, it strikes me that what’s happening in northwest Missouri exemplifies an idealistic, innovation-minded spirit that has been present in American communities for centuries—likely reenergized by the continual infusion of immigrants seeking a better life than what they experienced in their countries of origin. Consider the prescient words of John Winthrop, the 17th-century founder of the Massachusetts Bay Colony, to his Pilgrim community: “We must consider that we shall be a City upon a Hill, the eyes of all people upon us.”

Draft framework customized for application within a Community

Update on Communities of Excellence 2026 
Posted on March 31, 2016, by Christine Schaefer

What’s the latest on the initiative launched last year to create “an archipelago” of high-performing communities in the United States using a framework based on the Baldrige Criteria for Performance Excellence? I recently asked Stephanie Norling, managing director of Communities of Excellence 2026, for an update.

 

Quality Leadership and the U.S. Constitution

Preserving the ‘genius’ of the Constitution  by David Keene – The Washington Times – Monday, September 12, 2016

The success of the American Republic is directly traceable to the wisdom and work of the 55 men who gathered in Philadelphia in 1787 to draft a constitution designed not so much to empower government, but to limit that power. Forrest McDonald,...

The U.S. Constitution was designed on four components of change that the world-renowned quality expert W. Edwards Deming labeled as a System of Profound Knowledge (SoPK).

These components include an understanding of the human behavior that influences motivation (psychology), action (systems), feedback (variation) and learning (knowledge).

The Constitution identifies “top management” as the citizenry and assigns “We the People” the responsibility to work towards the ideal of a “more perfect union.”

Quality Leadership is all about reducing variation from the ideal.  

Median Trend Chart and Interpretation

Trend Chart – A line graph of data plotted over time

  • Generally, 25 data points are needed to get meaningful results
  • Plot the values on the chart and connect the dots.
  • Calculate the median and place this on the chart. The median is the value separating the higher half of a data from the lower half.
  • In the data set {1, 3, 3, 6, 7, 8, 9}, the median is 6
  • In the data set (1,2,3,4,5,6, 8,9) the median is 4+5 / 2 = 4.5

Interpretation *

  • 5 Points in a row rising or falling indicates a change in the process
  • 6 Points in a row above or below the median also indicates a change
  • Points (outliers) that appear farther away from the median than others may indicate either a change or a temporary or unusual event
  • Also look for nonrandom patterns – too close or too far from the median, or cycles. The people closest to the process may be able to provide an explanation of the behavior

* Acceptable standards range anywhere from 5-8 data points. Can also just use 7.

More Info:

Run Chart: Creation, Analysis, & Rules

Right number or Right Action?

The slow adaption of innovations

When You Change the World and No One Notices, By Morgan Housel

It takes 30 years for a new idea to seep into the culture. Technology does not drive change. It is our collective response to the options and opportunities presented by technology that drives change

A good idea may take 30 years to seep into the culture. A truly great idea may take a little longer.  

Walter Shewhart developed a new paradigm for managing variation in 1924. In 1986, Dr. W. Edwards Deming stated it would be another 50 years (2036) before the full spectrum of Dr. Shewhart’s contributions has been revealed in liberal education, science, and industry.  

Deming’s contributions in applying Shewhart’s paradigm for reducing variation from the ideal were recognized by U.S. News and World Report as one of the nine turning points in world history and by Fortune Magazine as among the greatest contributions to business history. Dr. Deming was also nominated for a Nobel Prize in Economics.

Eliminating Grades in School – But Not Feedback

LinkedIn Post:

Why We Should Stop Grading Students on a Curve, by Adam Grant, NYTs, Sept 10, 2016

After analyzing grading systems, the economists Pradeep Dubey and John Geanakoplos concluded that a forced grade curve is a disincentive to study. “Absolute grading is better than grading on a curve …

In 1924, Walter Shewhart developed the statistical methods that reinforce why ALL grading of students should be stopped.  Shewhart’s methods were classified during WWII and although declassified after the war and accepted internationally, the understanding of the concept that supports the methods is relatively rare.

The “So What?” A belief that the traditional use of grades adds value is the modern day equivalent of believing that the earth is flat. If you want to discover “the new continents,” adopt the better methods that support continual improvement and learning.

Book Review: The Coming Jobs War

Book: Jim Clifton, Chairman, and CEO of Gallup, The Coming Jobs War: What every leader must know about the future of job creation:

  • Definitive leadership strategy for fixing the American economy, drawn from Gallup’s unmatched global polling and written by the company’s chairman.
  • What everyone in the world wants is a good job. “This is one of the most important discoveries Gallup has ever made,” says the company’s Chairman, Jim Clifton.
  • In The Coming Jobs War, Clifton makes the bold assertion that job creation and successful entrepreneurship are the world’s most pressing issues right now, outpacing runaway government spending, environmental degradation and even the threat of global terrorism.

I liked the focus on the importance and impact of creating “good” jobs and that we are in a global competition (war). In addition to surveys, I also liked the fact that he identified a target for GDP growth rate at 5%  to help assess progress:

  • GDP is the sum of all production and spending in one country in one year.
  • America needs 5% GDP growth to maintain it’s leadership of the free world.
  • America goes broke when its GDP falls, and jobs can’t be found. A country goes broke one company at a time and then one city at a time. It grinds down. And it’s happening now.”
  • Less GDP growth also means that the United States won’t have the money to afford its national entitlements – Social Security, Medicare, Medicaid …
  • America’s only real solution — and keep in mind, this is true for every country too — is to expand the size of the GDP pie. That means job growth.
  • Very few Americans are aware that small and medium-sized businesses are responsible for most of the jobs in America.
  • The fact is that the rich tax base depends primarily on companies with fewer that 500 employees and even more so on companies with fewer than 100 employees.

Good Jobs

  • Clearly, having a good job is worth more than a paycheck. If you have a great job — one with unlimited growth opportunity, a manager who is interested in your development, and that gives you a sense of mission and purpose — you have about the best life you can have at this time in human history.  Conversely, being unhappily out of work for six moths – or even more deadly, being out of work for 18 months or more — is about the worst life you can have, anywhere in the world.

Businesses, Corporations, Organizations

  • Gallup has determined that 28% of the American workforce is “engaged,” another 53% is “not engaged” and a staggering “19%” is “actively disengaged.”
  • Customer engagement is the better predictor of sales and growth.
  • American businesses need to have the highest customer engagement scores in the world because when they do, they win the hearts and minds of all U.S. customers. And then, slowly but surely they will win the hearts and minds of all global customers.

W. Edwards Deming made similar assessments to Clifton/Gallup on the importance of customers (the most important part of the production line) and the need for organizations to develop a culture that embraces continuous improvement.

Deming described the improvement cycle as a “chain reaction” —  If you improve quality by doing the right things as defined by customers, costs decrease, productivity improves, increase market share, stay in business and provide jobs and more jobs.

I just came across a recent article on Deming in the Harvard Business Review by Joshua Macht, titled: The Management Thinker We Should Never Have Forgotten.  Macht states that “Toward the end of his life, Deming began to theorize as to why his ideas were never fully embraced. He was 90 when he wrote the following to Peter Senge (who recounted the correspondence in his influential The Fifth Discipline):”

Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers — a prize for the best Halloween costume, grades in school, gold stars — and on up through the university. On the job, people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.

Clifton’s book also identifies quite a few strategies that could be applied at the community level to include the critical role of entrepreneurs, innovators, inventors, tribal leaders, super mentors, and local leaders.  The critical importance of entrepreneurs is that they provide  “successful business models” and that “the business model really is everything.” pg. 84.

In support of creating good jobs, Clifton also identified the importance of needed first steps (pg. 169-177) that include law and order, food and shelter, key institutions, mobility and communication, youth development, job climate, and job enhancement. This includes the needed community infrastructure to support good jobs, e.g., it takes a community.

He states: “The feat these leaders have to pull off is doubling their entrepreneurial energy by aligning all their local forces.”  ”They succeed by declaring all-out war.”  Pg. 65.

Deming did not have a successful business model, but there are Deming based models that I have used with success that may support the needed alignment to double entrepreneurial energy.

The Baldrige criteria for performance excellence is another proven framework that supports continuous improvement.  The Criteria is available for businesses, non-profits to include government, health care, and education.  I expressed my advocacy for application of the criteria for improving the quality of government service in my article “A Government Program That Has Withstood the Test of Time” that was referenced in the Blogrige post:  Would the Founding Fathers Have Embraced Baldrige?

In the 8-Step Process for Leading change, the first step is to “Create a sense of urgency.” A sense of urgency is needed to challenge the acceptance of the status quo. Clifton created a sense of urgency through a “declaration of war”  and reinforcing what the situation will be like if we do not improve and support the changes needed to achieve the 5% GDP rate.  There  would very likely be a correlation between a group’s actions and results with the group’s sense of urgency.

In my community, for instance, the issue of kids hunger motivated a volunteer group to successfully address the issue by providing food that could be taken home in backpacks and supporting more summer food programs to help ensure that no child was without food during the summer break from school.

I think any group can develop a sense of urgency by identifying the adverse impact on people and the community when people lack access to what Abraham Maslow identified in the hierarchy of needs.  Clifton identifies the needs in the “Gallup Path to Global WellBeing” (pg.169).

The aim of the U.S system of government as identified in the preamble to the Constitution was to form a “more perfect union.”

A “more perfect community” would include people working together to reduce imperfections also commonly referred to as continuous improvement.  In the words of Vince Lombardi, perfection is not possible, but if we chase perfection, we can catch excellence.

Clifton reinforces that winning the war on jobs has to be led at the local level.

A Quality Transformation is Non-Partisan

Reply to a LinkedIn post

Quality transformation: Helping the most of us, Posted on August 8, 2016 by David Schwinn

In this month’s column, David Schwinn comments on Robert Reich’s book, Saving Capitalism, and makes a call to action. Do you agree? Join the conversation!

Part 1 of 2.  I hope this post opens the needed discussion on the differences between a quality transformation and a “transformation” from the perspective of partisan politics.

Robert Reich’s endorsement of Bernie Sanders along with his stated “deepest respect and admiration for Hillary Clinton” is available in one of Reich’s Facebook posts.

I would suggest scanning through Reich’s posts to help assess the degree of respect he has for those that disagree with him but yet would be needed to support and sustain change In the long term.

A recent example of this partisan approach is the Affordable Care Act. An introduction to a better approach derived from the contributions of W. Edward Deming is introduced in my article at FedSmith.com: Working With Idiots and Getting Better Results,

Part 2 of 2   In the context of W. Edwards Deming’s work, philosophy, and guidance on transformation, partisan political solutions represent tampering which makes things worse.

Deming’s NONPARTISAN strategy for transformation has a higher probability of achieving outcomes where we all gain or at least, are not any worse off. Deming’s approach provides “the method” where we can work together in striving towards the optimal, e.g., the “more perfect union” the U.S. Founding Fathers envisioned.

Political parties do identify the polarity on issues and studies of solutions indicate suboptimal results — government policies that benefit the few (“elites”) at the expense of the many.  Ref: Does the government represent the people?  The outcome from this study has led both conservative and liberal media to suggest that the U.S. has “transformed” from a republic into an oligarchy.

A quality transformation will require the application of a new and proven standard for Quality Leadership, e.g., a new leadership paradigm.